Shipping policy

SHIPPING POLICY

Last Updated: September 2, 2026

At Yemei Skin, we aim to provide customers with clear information about how orders are processed, shipped, and delivered. This Shipping Policy explains our shipping coverage, processing times, available delivery methods, shipping charges, tracking, and how we handle common shipment-related issues.

Please review this policy before placing your order.

1. Shipping Coverage

Yemei Skin currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the destination, package size, product availability, carrier coverage, and other fulfillment considerations.

Certain addresses, including some P.O. Boxes, APO/FPO/DPO locations, U.S. territories, or areas outside standard carrier service coverage, may have limited shipping options.

The shipping methods available for your order will be displayed during checkout.

2. Order Processing

Most orders are processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from carrier transit time.

Orders placed during holidays, promotional periods, unusually high order volume, severe weather, inventory interruptions, or other operational disruptions may require additional processing time.

If we are unable to ship an order within the timeframe communicated at the time of purchase, we will provide any required notice and available options in accordance with applicable U.S. law.

3. Shipping Rates

Yemei Skin currently offers the following shipping options for eligible orders within the United States:

Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00

The applicable shipping option and final shipping charge will be displayed at checkout before payment is completed.

Free Standard Shipping applies to qualifying orders with a subtotal of $70.00 or more.

Unless otherwise disclosed during checkout or as part of a promotion, free-shipping eligibility is generally determined after discounts and before applicable taxes.

Yemei Skin may occasionally offer temporary shipping promotions. Any special conditions associated with those offers will be displayed separately.

4. Estimated Delivery Time

Typical delivery estimates for eligible U.S. orders are:

Standard Shipping
Processing time: 1–3 business days
Estimated transit time: 3–7 business days
Typical total delivery timeframe: approximately 4–10 business days
Express Shipping
Processing time: 1–3 business days
Estimated transit time: 1–3 business days
Typical total delivery timeframe: approximately 2–6 business days

Carrier transit time begins after the order has been processed and accepted by the shipping carrier.

All delivery estimates are approximate unless a guaranteed delivery service is specifically identified at checkout.

Actual delivery times may vary because of weather conditions, holidays, carrier congestion, transportation disruptions, regional delivery issues, incorrect addresses, or other circumstances outside our reasonable control.

5. Shipping Carriers

Yemei Skin may use established shipping carriers or logistics providers depending on the destination, package characteristics, service availability, and fulfillment requirements.

The carrier assigned to an order may vary.

Where available, tracking details will be provided once the shipment has entered the carrier network.

6. Tracking Information

After your order has shipped, you will generally receive a shipping confirmation containing tracking information through the email address or other contact details provided during checkout.

Carrier tracking systems may take up to 48 hours to show updated shipment activity after a tracking number is issued.

If your tracking information does not update for an extended period, please contact us at support@yemeibeauty.com and include your order number.

7. Delayed Shipments

Shipping delays may occasionally occur due to severe weather, transportation interruptions, carrier congestion, holiday volume, emergencies, or other unexpected circumstances.

If Yemei Skin becomes aware that your order cannot be shipped within the timeframe originally communicated, we will provide any notice and customer options required by applicable law.

Where applicable, this may include the option to accept a revised shipping timeframe or cancel the affected order and receive an appropriate refund.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before completing checkout, please verify:

Full recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP Code

If you discover an error after placing your order, contact support@yemeibeauty.com as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment has begun or the package has been transferred to the carrier.

9. Returned or Undeliverable Packages

A package may be returned because of:

Incorrect or incomplete shipping information
Invalid delivery address
Repeated unsuccessful delivery attempts
Failure to collect a package
Refused delivery

If your order is returned to Yemei Skin, please contact us so we can review the circumstances.

Depending on the situation, we may offer reshipment or another appropriate resolution.

Additional shipping charges may apply to customer-requested reshipments where permitted by applicable law.

10. Lost Packages

If your package appears to be lost in transit, please:

Review the most recent carrier tracking information.
Confirm that the shipping address on your order is correct.
Check the delivery area, mailbox, household members, neighbors, front desk, or mailroom where applicable.
Contact the carrier if additional delivery information may be available.
Contact Yemei Skin if the shipment still cannot be located.

We will review the available order and tracking information and assist with the appropriate next steps.

Nothing in this policy limits rights available to customers under applicable law for merchandise that is not delivered.

11. Packages Marked as Delivered

If carrier tracking shows that your order has been delivered but you cannot locate it, please first check the surrounding delivery area and confirm whether another person at the address may have accepted the package.

You may also contact the carrier for additional delivery details.

If the shipment remains missing, contact support@yemeibeauty.com with your order number so we can review the available tracking information.

12. Damaged Shipments

If your package or merchandise arrives damaged, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

Your order number
A description of the damage
Clear photographs of the affected item
Photographs of the shipping packaging, where available

Please retain the product and original packaging until the matter has been reviewed, as these materials may be needed for a carrier claim.

Any applicable replacement, refund, or other resolution will be handled in accordance with our Return and Refund Policy and applicable law.

13. Missing or Incorrect Items

Please inspect your order after delivery.

If an item is missing or you receive a product different from what you ordered, contact support@yemeibeauty.com with your order number and details of the issue.

We will review the order records and work toward an appropriate resolution.

14. Order Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate the request before fulfillment is completed.

However, once an order has entered fulfillment or has shipped, changes or cancellations may no longer be possible.

After shipment, eligible return requests will be handled according to our Return and Refund Policy.

Nothing in this section limits cancellation or refund rights available under applicable law.

15. Shipping Fees and Refunds

Shipping charges already incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Yemei Skin determines that a shipping refund is appropriate.

If an eligible order is canceled before shipment, applicable shipping charges will be handled in accordance with our Return and Refund Policy and applicable legal requirements.

16. Taxes

Applicable sales taxes may be calculated and collected at checkout where required by law.

Tax amounts may vary depending on the shipping destination, products purchased, and applicable state or local tax requirements.

17. Holiday and Peak-Season Shipping

Processing and delivery times may be longer during major holidays, promotional events, severe weather, or periods of unusually high carrier volume.

Customers placing time-sensitive orders during these periods should allow additional time for delivery.

18. Policy Updates

Yemei Skin may revise this Shipping Policy from time to time to reflect changes in shipping practices, carrier services, rates, business operations, or applicable requirements.

The most current version will be posted on our website with an updated revision date.

19. Contact Information

For questions related to shipping, delivery, tracking, or an existing order, please contact:

Yemei Skin
318 Packett Dr
Charles Town, WV 25414
United States

Phone: 575-635-7031
Email: support@yemeibeauty.com